Okay they messed up, emotions are taking control, and the brain has taken a back seat. Here is a list of the knee jerk responses we all have heard either coming out of our mouths or our parents. Did they work? Did they express V.A.L.U.E.? NO! The reason for this list is not to make you feel bad but to help you avoid what doesn't work so you can focus on what does. This is a visual reminder of what not to say. Read it over a few times to retrain your thinking, print it off, share it with others.